Thrive Domiciles’ App brings 1st Touch Self-Service To Transform Customer Engagement

Hertfordshire-based housing relationship Thrive Homes features established a cutting-edge software that delivers an alternative way for clients to have interaction utilizing the organisation via Apple shop or Bing Enjoy. The myThrive self-service software utilizes 1st Touch digital pc software from Aareon British ( to provide a variety of on line consumer self-service demands 24/7 via smart phones and pills. The software is an essential part of Thrive’s electronic way of consumer wedding.

The myThrive software enables customers to:

  • see their account balance
  • book repairs
  • make a payment
  • report issues and upload photos, eg. graffiti or fly-tipping
  • update situations eg. anti-social behaviour
  • and much more.

Whilst Thrive Homes is maintaining all its present customer contact options, the application will in the end lower the few buyer telephone calls to its contact centre. This achieves affordability and greater operational freedom whilst supplying an extra and highly good engagement experience for customers.

Thrive Homes' Van

Thrive Homes’ Van

The application combines with Thrive’s Aareon QL CRM system, so that all on the web enquiries made up-date regarding the clients’ documents. This means that, anytime, residents can invariably see current deals on their account and repair works history.

Commenting from the brand-new software, Jo Barrett, Operations Director, Thrive Homes, stated: “The drive make it possible for even more self-service choices meets with our focus on efficient business training, giving an answer to clients’ comments by giving accessibility for them to self-serve 24/7 at any given time plus a means that meets them. So the application is both a win for Thrive and a win for the customers. Therefore, it really is a central element of our transformational electronic method therefore we tend to be definitely promoting and motivating our customers to go online and subscribe. Our initial soft launch moved really effortlessly and first hundred or more consumers happen to be more comfortable with utilizing it. Fundamentally, our aim should have the greater part of customer interaction through application.

“We decided to go directly to an app, rather than starting with an upgrade of our website, as we knew the majority of our digital clients now make use of a mobile device to get into our websites. In deciding which system to choose, we currently had a working relationship with Aareon and we had been conscious that 1st Touch is a market leader both in mobile and self-service technology, so we welcomed the chance to make use of all of them. These people were particularly useful in the look stage, like we requested them to prioritise the selection choices in line with the typical requests gotten by our contact centre. The slick, comprehensive menu method follows through the software, ensuring it really is both intuitive and easy to use.”

Thrive is in the beginning promoting the software to customers through its contact center scripting, on-hold messaging and via their site ( The application can also be being promoted through customers’ annual rent declaration and aesthetically with a vibrant visual from the straight back of Thrive’s vans and staff workwear. Clients tend to be immediately introduced into the software as part of their particular ‘on boarding’ and it’s also expected that almost all will adopt this electronic channel to transact with Thrive. Measurable information from Google/Apple analytics will continue to be evaluated by Thrive as take-up associated with app gathers energy.

Nigel Rees, Managing Director of Aareon UK, welcomed Jo Barrett’s comments, incorporating: “Thrive is a widely respected housing association with a first-rate reputation for putting its consumers initially and using an innovative method of business. The myThrive software is a superb expression of the therefore we are really impressed by Thrive’s very professional strategy and attention to detail in establishing the app to aid both customers and peers. Encouraging digital clients’ access fully is a vital component of Thrive’s digital method and we are pleased that they have plumped for Aareon’s 1st Touch computer software to perform their particular web self-service app that will drive both customer care and efficiency.”

Flourish domiciles and Aareon would enjoy the opportunity to share their experiences with other experts.


About Thrive Homes:
Thrive Homes is a housing connection which has and manages over 4,600 rented and leasehold properties in Hertfordshire, Buckinghamshire and Bedfordshire. Flourish exists to give top quality affordable homes and solutions allowing the development of communities in which men and women enjoy living.

We do this by using clients and lovers to provide our strategic objectives:

  • Resilient with a solid economic base
  • Responsive to buyer needs
  • Providing high quality homes
  • A good place to get results.

Thrive Domiciles’ values notify how it really works – it really is: available, respectful, exemplary and reliable.

Visit for more information.

About Aareon (
Aareon is the leading European computer software business offering IT methods to the personal Housing Sector. With many many years of business particular understanding, our place as a profitable, developing and innovative organisation allows us to create the typical for company processes within the housing industry both these days and to the future.

The Aareon Product Suite provides housing providers with an enterprise-wide solution.

Aareon QL Housing, Aareon QL Financials, Aareon QL CRM, Aareon QL resource Management, Aareon QL Personnel & Payroll, Aareon 1st Touch Cellphone, Aareon 360, Aareon QL Reporting provider, Aareon QL Task Centre Alerts & EDRM.

For further information on first Touch / Aareon please contact:
Emma Page
Aareon UK
02476 323723


Leigh Richards
The Proper Image PR & Advertising Group
07758 372527

For information on Thrive Homes contact:
07850 765321 or 01455 614 333

Posted at Wed, 06 Dec 2017 12:31:00 +0000